Decision Intelligence
5 decisions mapped for Meridian Assurance: Information → Intelligence → Decision → Action → Business Outcome.
Which complaints should be assigned a single joint claims/service handler immediately?
Whether to assign one joint handler across both teams, or keep it within customer service alone.
Fed by Customer Complaints Register, Customer Interaction Transcripts · 1 outcome tracked
Which conduct-risk indicators should be escalated to the board risk committee this period?
Whether this period's indicators warrant board risk committee escalation or standard reporting.
Fed by Regulatory Filings Archive, Employee Skills & Certification Records, Customer Complaints Register · 1 outcome tracked
Has a new broker completed all required due-diligence steps?
Whether this broker is fully onboarded and can start writing business, or what's still outstanding.
Fed by Broker & Agent Performance Data, Broker Onboarding & Due Diligence Process · 1 outcome tracked
Which underwriting overrides need senior review before binding?
Whether a specific override should proceed as submitted or be escalated for senior sign-off first.
Fed by Underwriting Decision Records, Senior Underwriters' Risk Judgement Heuristics · 1 outcome tracked
Which incoming claims should be fast-tracked vs held for full manual triage?
Whether this specific claim can be fast-tracked or needs full manual triage.
Fed by Claims History Database, Claims Leakage & Fraud Risk Scoring Signals · 1 outcome tracked