Friction
5 frictions identified for Meridian Assurance, ranked by priority -- which one to investigate first, not how valuable the information behind it is.
| Name | Type | Department | Priority | Status |
|---|---|---|---|---|
| Customer complaint handoffs between teams | Handoff | Customer Service | Critical (82/100) | Addressed |
| Manual claims triage delay | Decision delay | Claims | Critical (80/100) | Identified |
| Financial reconciliation duplicate lookups | Information duplication | Finance | High (72/100) | Identified |
| Underwriting override rework | Error / rework | Underwriting | High (72/100) | Investigating |
| Broker onboarding document chasing | Information search | Sales & Distribution | High (69/100) | Identified |